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Ipad2 will not play movies or tv shows

Regular Visitor

Ipad2 will not play movies or tv shows

I open the app and select what video I want to watch, then it tries to load. After a minute it comes back with " sorry, we've experienced some difficulty playing your video". It does for everyone I select.
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Silver Problem Solver

Re: Ipad2 will not play movies or tv shows

does your ipad have the most current version of the ios?  do you have the most current version of xfinity tv player?  Are you signed in with the primary account holders credentials?

 

If yes to all of that, sign out of the app.  Clear cookies and cache.  Uninstall the app, restart the pad.  download the app. sign in and try again.  Also make sure you don't have more than 3 devices assigned to your account 3 is the max.   If you click the tv tab top of this page the on the following page bottom right corner you see a wheel click there.  Now under mobile devices how many are there.  If its 3 and ipad is not one you will need to delete one of them. 

Official Employee

Re: Ipad2 will not play movies or tv shows


hdstreetbob07 wrote:
I open the app and select what video I want to watch, then it tries to load. After a minute it comes back with " sorry, we've experienced some difficulty playing your video". It does for everyone I select.

What specific shows are you referring to?

 

Also, try deleting the app and install it again and then try a video.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Regular Visitor

Re: Ipad2 will not play movies or tv shows

All movies and tv shows will not play. I have uninstalled and reinstall the app multiple times and still will not play video.
Silver Problem Solver

Re: Ipad2 will not play movies or tv shows

and your signed in with the primary account holders user credentials?  Is this ipad jailbroken or just normal

Regular Visitor

Re: Ipad2 will not play movies or tv shows

I am using the account holders credentials and the IPad is normal running 4.3.4 version of software.
Silver Problem Solver

Re: Ipad2 will not play movies or tv shows

Current version is 5.1.1  you are way behind you are missing a lot of great features and that might be your issue.  I would connect to itunes and update that software and try again.

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