Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,861,059

members

1,360

online

29,457

topics

Top

Incorrect Time Zone

ANSWERED
Valued Contributor

Incorrect Time Zone

This is a message I'm getting when I go to TV Listings:

 

"Your timezone is not the same as the listings you're viewing. 
Change your computer clock to change the grid."

 

I checked my clock settings, and everything is correct. I'm on a Mac using El Capitan. I'm located in Marstons Mills, MA 02648 using the lineup "Comcast Mashpee Digital."

 

I know Daylight Savings Time went into effect today; would this be causing the problem? Any suggestions?  

 

 

Accepted Solution

Re: Incorrect Time Zone

If you are talking about the online program guide, then this seems to be a semiannual bug with their site.

 

Also, DST ended today, not started.

View answer in context
Silver Problem Solver

Re: Incorrect Time Zone

If you are talking about the online program guide, then this seems to be a semiannual bug with their site.

 

Also, DST ended today, not started.

Valued Contributor

Re: Incorrect Time Zone

Yes, I meant to say DST ended. LOL Thanks for your input-- so, I'll just ignore that message; hopefully, it will get straightened out by itself.

Frequent Visitor

Re: Incorrect Time Zone

As ALWAYS. Comcast doesn't get much of anything right except they do know how to "bundle" your services and raise your price!

Bronze Problem Solver

Re: Incorrect Time Zone

If you go into time settings on the computer (under Windows at least) and turn off or uncheck the auto-adjust for daylight savings time, it will get rid of the red time zone warning on the screen.

 

Your computer will still keep correct time.

Valued Contributor

Re: Incorrect Time Zone

I'm on a Mac; there doesn't seem to be any place to uncheck that option.
Regular Visitor

Re: Incorrect Time Zone

Yeah,I'm getting from searching that they know this happens and just don't care.

New Poster

Re: Incorrect Time Zone

Regarding kheffington's suggestion to uncheck the Auto-adjust for DST;..  I tried it but it did not work for me.  Darn!!!. 

Official Employee

Re: Incorrect Time Zone

Hi all, I was able to duplicate this issue and tried kheffington's step and unclicked the Auto-adjust for Daylight Savings time and the error went away.  I am reaching out to my advanced techs for further review and fix of this issue and will update this thread accordingly.

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: Incorrect Time Zone

Hi, our advanced techs have been made aware of this issue and are working diligently to get this issue fixed. There is a workaround of  going into time settings on the computer  and uncheck the auto-adjust for daylight savings time that seems to working for now.

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: Incorrect Time Zone

Hi, our advanced techs have been made aware of this issue and are working diligently to get this issue fixed. There is a workaround of  going into time settings on the computer  and uncheck the auto-adjust for daylight savings time that seems to working for now.

 

Thank you

 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 10 replies
  • 1917 views
  • 3 kudos
  • 7 in conversation