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IOS 7 and Xfinity player

Official Employee

IOS 7 and Xfinity player

cid:image001.png@01CEB3BB.5B760300]Comcast has identified an issue with the XFINITY TV Player App if users update to the iOS7 operating system on their Apple device. This impacts all iOS devices including the iPhone, iPad, iPad mini and iPod Touch. Android devices are not impacted.
If customers upgrade to the iOS7 operating system, they will receive an error and will lose the ability to stream and download content. In order to resolve this issue, they will have to uninstall and reinstall the app to stream video. Unfortunately, when uninstalling and reinstalling the app, they will lose all previously downloaded content.
In addition, after reinstalling the app, if they are in Airplane Mode or offline (no cellular or Wi-Fi connection), they will not be able to view downloaded content. They will need to be connected to cellular or Wi-Fi to view.

We plan to release an update for the XFINITY TV Player app as soon as possible to address these issues, however, there is currently no estimated time for the fix.

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New Poster

Re: IOS 7 and Xfinity player

I have uninstalled and reinstalled the Xfinity Player on my iPhone 4 with IOS 7 and everytime it tries to stream a video it crashes and exits the app.  Any workaround for this?

 

thanks,

 

David

New Poster

Re: IOS 7 and Xfinity player

I am having the same issue. Comcast needs to get busy on the update to the app!

Silver Problem Solver

Re: IOS 7 and Xfinity player


andrew.lindsay wrote:
cid:image001.png@01CEB3BB.5B760300]Comcast has identified an issue with the XFINITY TV Player App if users update to the iOS7 operating system on their Apple device. This impacts all iOS devices including the iPhone, iPad, iPad mini and iPod Touch. Android devices are not impacted.
If customers upgrade to the iOS7 operating system, they will receive an error and will lose the ability to stream and download content. In order to resolve this issue, they will have to uninstall and reinstall the app to stream video. Unfortunately, when uninstalling and reinstalling the app, they will lose all previously downloaded content.
In addition, after reinstalling the app, if they are in Airplane Mode or offline (no cellular or Wi-Fi connection), they will not be able to view downloaded content. They will need to be connected to cellular or Wi-Fi to view.

We plan to release an update for the XFINITY TV Player app as soon as possible to address these issues, however, there is currently no estimated time for the fix.

It sounds like you are a comcast rep if so why don't you change your username in red to make it offical. 

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