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IE11: Slight chop/stutter; Firefox: Error 422

Frequent Visitor

IE11: Slight chop/stutter; Firefox: Error 422

My XFINITY TV Go "Watch Online" situation is this:


IE11: Choppy/stutter on streaming audio/video.  Watchable for the most part as long as I don't increase zoom in browser much past 100% or maximize to full screen (which would be nice).  I have no problem streaming HD video perfectly on virtually any other website.  I also do some fairly GPU intensive video editing on this machine without a hitch.


Firefox: Error 422; can't play anything.  Again, no problem streaming HD video on other websites.


Firefox is my default browser, is a very recent install, and I would prefer to never use IE.  I have a fast/clean running system: Windows 7 64-bit, 8GB RAM, dedicated GPU, i7 processor, SSD, fast internet connection (70-90 Mbps on average) on a wireless-AC router, which can support much more than available bandwidth, but have also tested w/ LAN cable connected to my docsis 3 modem...same result.  No malware, no unnecessary services or background processes running, and yes... I clean cache regularly via ccleaner, etc.


I have the latest versions of java and flash for both browsers.  I have tried disabling anti-virus (MS Security Essentials/Defender, which I have never known to conflict with anything), and also tried disabling any plug-ins.  Result is exactly the same.


I have also tried allowing looser privacy/security settings in Firefox, which thankfully wasn't the issue (tight security/privacy settings have never helped or hurt in IE).


I'm hoping someone can reply with anything that may have worked for them that I haven't already mentioned above, for either the Firefox or IE11 issues.   But given my system and everything I've tried, I really think there must be something wrong with the Xfinity video player codec/compression... at least for the IE11 issue.



Frequent Visitor

Re: IE11: Slight chop/stutter; Firefox: Error 422

p.s. forgot to mention, I have also confgured all of my PC and video card settings for high performance.

Frequent Visitor

Re: IE11: Slight chop/stutter; Firefox: Error 422

Does comcast technical support actually check this forum, or is support strictly community based?

New Poster

Re: IE11: Slight chop/stutter; Firefox: Error 422

Did you ever get a solution? I am in southern Delaware, new to Comcast and pretty disgusted. Having the same problem -- no problem streaming Amazon, Roku, etc., but cannot watch Comcast shows online in full screen without both video and audio stuttering. Can't get the cable box to send a video signal through my AV receiver either, which is REALLY annoying. Online support is worse than useless and the website in general seems designed to discourage customers.

Frequent Visitor

Re: IE11: Slight chop/stutter; Firefox: Error 422

No resolution.
Firefox plays now for some reason, but crashes if i try to skip around at all, and is still choppy if i go full screen.
IE11 is the same now as it was in my first post.

For the $$ we pay for this service, there is no excuse for not providing better support for online streaming.
I am in the process of researching alternatives for TV/internet.
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