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I can't seem to activate closed captioning.

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I can't seem to activate closed captioning.

How do you set up closed captioning?

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Official Employee

Re: I can't seem to activate closed captioning.


rhp0009 wrote:

How do you set up closed captioning?


We have added closed captioning to many videos but not all yet. The videos that have closed captioning will have a "CC" button on the bottom right hand corner of the video. What specific videos are you referring to?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe 

 


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Frequent Visitor

Re: I can't seem to activate closed captioning.

Even when I am watching a movie that has a CC at bottom of movie and I click on all 3 different sizes, nothing appears.

Official Employee

Re: I can't seem to activate closed captioning.


delmdelm2 wrote:

Even when I am watching a movie that has a CC at bottom of movie and I click on all 3 different sizes, nothing appears.


After you select a size, click the actual "CC" button and it will highlight blue and closed captioning will now appear.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: I can't seem to activate closed captioning.

OMG Joe that was it.  Something so simple was beyond me.  Thank you for your help.

 

Delia

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