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I am subscribed to HBO, but am locked out. Uninstalled flash and uninstalled multiple times.

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I am subscribed to HBO, but am locked out. Uninstalled flash and uninstalled multiple times.

I am logged into Comcast and I checked my account.  It shows I am a HBO subscriber, but any time I try to watch Game of Thrones there is an orange key and the pop up states I am not a subscriber to HBO.

Problem Solver

Re: I am subscribed to HBO, but am locked out. Uninstalled flash and uninstalled multiple times.

I'm able to watch HBO through HBO go and through http://xfinitytv.comcast.net/tv-listings {watch online tab}

 

You might need a comcast employee to assist.  Choose one of those employees--  Their names are in RED and have Comcast before their names.  Click on the name and select Private Message Me.

 

Good luck.

Problem Solver

Re: I am subscribed to HBO, but am locked out. Uninstalled flash and uninstalled multiple times.

Hello tree09,

I apologize for the delay in the response. Are you still having the issue viewing HBO?




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New Poster

Re: I am subscribed to HBO, but am locked out. Uninstalled flash and uninstalled multiple times.

Yes.  I'm still locked out of HBO.

Problem Solver

Re: I am subscribed to HBO, but am locked out. Uninstalled flash and uninstalled multiple times.

Hello tree09,

Which platform are you attempting to watch HBO on? PC, Mobile, or Set-Top-Box?




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New Poster

Re: I am subscribed to HBO, but am locked out. Uninstalled flash and uninstalled multiple times.

I am watching from my MacBook/laptop.   Not on a tv, phone or a P.C.  I have Wi Fi...and it's working.

Admin1

Re: I am subscribed to HBO, but am locked out. Uninstalled flash and uninstalled multiple times.

tree09 -- We've refreshed all your account data. Please check in an hour or two to see if this clears up your issue. I have created a support ticket in the event an account refresh does not work. 


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