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I NEED HELP

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I NEED HELP

I AM A LONG TIME COMCAST CUSTOMER. I AM OUT OF THE COUNTRY ON VACATION. I CANNOT WATCH HBO HERE FOR OBVIOUS REASONS. I HAVE ATTEMPTED TO WATCH GAME OF THRONES HERE ONLINE, BUT YOUR WEBSITE WILL NOT ALLOW ME. IT SAYS I AM NOT ALLOWED BECAUSE I AM NOT IN THE U.S. I ALSO ATTEMPTED TO CHAT LIVE ONLINE WITH CUSTOMER SERVICE, BUT YOU WOULD NOT LET ME. I CALLED CUSTOMER SERVICE (WHICH IS QUITE EXPENSIVE FROM THE PHILIPPINES) AND THEY HUNG UP ON ME. IS THIS HOW YOU TREAT YOUR CUSTOMERS????? TO SAY THAT I AM INCREDIBLY UPSET IS A SERIOUS UNDERSTATEMENT. FIX THIS. NOW. NOT LATER, NOW. STOP WHATEVER YOU'RE NOT DOING, PUT DOWN YOUR COFFEE, GET OFF FACEBOOK, AND FIX IT NOW. DO YOUR JOB. NOW. RIGHT NOW.

Accepted Solution

Re: I NEED HELP

There is a reason why you cannot watch HBO (and other shows on other networks) while out of the United States. It will not be fixed so you can. The following applies to other tv providers also-it's not just Comcast not allowing this. If they don't have the rights to do it, they cannot. For what it's worth, should you look on the HBO site and try to watch anything on HBO's website you won't be able to if you are not in the United States.

 

http://forums.comcast.com/t5/XfinityTV-Website/Xfinity-TV-Online-Available-Overseas/m-p/1537563/highlight/true#M20861


ComcastJoe wrote:

jeorawiec wrote:

I was curious if there was a way to access the online XfinityTV features (e.g. shows, movies, etc.) via the Internet onto a PC from a foreign country?


Unfortunately, we do not have the rights to stream content internationally. If you are physically located outside of the United States, you will be unable to watch videos on our site.

 

Thanks, Joe XfinityTV.com/Xfinity.com Support Twitter: @XfinityTVJoe


 

 

 

 

 

 

View answer in context
Service Expert

Re: I NEED HELP

There is a reason why you cannot watch HBO (and other shows on other networks) while out of the United States. It will not be fixed so you can. The following applies to other tv providers also-it's not just Comcast not allowing this. If they don't have the rights to do it, they cannot. For what it's worth, should you look on the HBO site and try to watch anything on HBO's website you won't be able to if you are not in the United States.

 

http://forums.comcast.com/t5/XfinityTV-Website/Xfinity-TV-Online-Available-Overseas/m-p/1537563/high...


ComcastJoe wrote:

jeorawiec wrote:

I was curious if there was a way to access the online XfinityTV features (e.g. shows, movies, etc.) via the Internet onto a PC from a foreign country?


Unfortunately, we do not have the rights to stream content internationally. If you are physically located outside of the United States, you will be unable to watch videos on our site.

 

Thanks, Joe XfinityTV.com/Xfinity.com Support Twitter: @XfinityTVJoe


 

 

 

 

 

 




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