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How to setup X1 live stream to iPad using Router

Contributor

How to setup X1 live stream to iPad using Router

I have the SMC Gateway SMCD3GNV. 

If I connect wifi to it, I can stream all my channels just fine using the TV app. 

When I connect my Netgear Router Model: WNDR4500v2 to the SMC,

I can not stream while connected to the Netgear wifi. It says "Out Of Home". 

I called comcast and they verified the SMC is in bridge mode. 

Is there a step I over looked. Comcast keeps wanting to transfer to the X1 department. 

What am I missing here?

Thanks in advance. 

 

Reno

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Problem Solver

Re: How to setup X1 live stream to iPad using Router

Your issue might be related to this forum posting. Currently there is a national issue where the Xfinity TV website and apps are experiencing the "Out of Home" error.

 

One thing that I find odd about your post though is that I was under the impression when the SMCD3GNV is placed in bridge mode, the wifi of the gateway is usually disabled.  Are you 100% sure your gateway is actually in bridge mode?  Just because Comcast says so, I don't always believe them.

Contributor

Re: How to setup X1 live stream to iPad using Router

Before the router was placed, the SMC was not in bridge mode. When I put my router in, I called comcast to put the SMC in bridge mode. The wifi on the SMC did indeed disappear.
I just wanted to make sure putting the SMC in bridge mode was the correct step to live stream TV to my iPad.
Problem Solver

Re: How to setup X1 live stream to iPad using Router

I'm assuming you want to use your Netgear router because it has better wifi capabilities than the SMC gateway.  Is that correct?  If so, then yes it is correct that you had it put into bridge mode.  I just think the "Out of Home" issue is related to the link I put in my previous post. I too am getting the "Out of Home" error, and am using the SMC gateway in regular mode.  I get the error using both wifi and a direct ethernet connection to the gateway.

 

If you want to make sure the issue is definitely the problem that I stated in the link, just remove the Netgear router from the SMC and hook a computer directly to the ethernet port on the SMC gateway. Then open a browser window to https://xtv.comcast.net.  If you still get the "Out of Home" error then you know it's most likely not your setup.

Contributor

Re: How to setup X1 live stream to iPad using Router

Yes, you are correct. I'm using the netgear for better wireless around the house. 

I'll give them some time to see if they get it working before I try plugging it in directly. I'm sure it's them, not me. Thanks for you're feedback. 

Service Expert

Re: How to setup X1 live stream to iPad using Router


REN0 wrote:

Yes, you are correct. I'm using the netgear for better wireless around the house. 

I'll give them some time to see if they get it working before I try plugging it in directly. I'm sure it's them, not me. Thanks for you're feedback. 


As of 1130pm on 7/30, the engineering team was still working on this issue.




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Contributor

Re: How to setup X1 live stream to iPad using Router

It started working tonight. 

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