Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,348

members

1,444

online

29,334

topics

Top

Hbo go not working

New Poster

Hbo go not working

My hbogo will not allow me to log in. Every time I try it says "Sorry, there was an error loading this page. Your account has not been charged." How do I fix this?
New Poster

Re: Hbo go not working

This happened to me when I changed residences.  When my account changed over to a new # I had to get online with the chat people to get my new account info and setup a new comcast id and password.  After we resolved that I was able to use the new information to get my hbogo working again.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 1 reply
  • 1370 views
  • 0 kudos
  • 2 in conversation