HBO GO won't activate -- we have an HBO subscription.

[LASCPA]

Hi,

We've had HBO for years (and HBO Go has worked). Starting 2 days ago, HBO GO won't work. We go to activate it and the XFINITY website says we need to sign up for HBO. When I go to sign up, it says we can't get HBO with our subscription. The problem is that we already have HBO. 

Is this a problem with my "entitlements"? 

Any help will be appreciated.

[RobertWy]

Try the Search field at the top of this forum.  

[EagerBeever]

Sounds like the same problem as mine [solved], requires Comcast admin to resolve it -

http://forums.xfinity.com/t5/XFINITY-Stream-Website/Can-t-stream-HBOGO-says-quot-Subscription-Requir...

It has been randomly happening to me over the last few months, and it happens to all my devices at the same time (Android, iOS, and Windows PC). I hope they get yours working as well, it's frustrating to pay for something and not be able to use it...