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HBO GO Sign On Error

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HBO GO Sign On Error

Hi,

 

I have recently recreated a sub account for my xfinity account for the rest of my household to access HBO GO but they are unable to use the app. They can sign on the the xfinity 'My Account" page but they are unable to access any features from HBO. Is there anything I can do to correct this error?

 

Thanks,

 

Chad

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