Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,833

members

1,375

online

29,419

topics

Top

HBO GO Activation Not working -- Error message

New Poster

HBO GO Activation Not working -- Error message

I am trying to activate HBO GO on my Apple TV and every time I choose my device and ISP, I log in and it takes me to a page that says "Sorry, there was an error loading this page. Your account has not been charged." What does this mean and why is it happening? Help please...

Screen Shot 2016-07-06 at 6.18.23 PM.png
Official Employee

Re: HBO GO Activation Not working -- Error message

Hi ktrlawson1, I am not showing that you are subscribed to HBO through Comcast, but if you are looking to add TV to your account please respond to my private message and I will see what packages we have available in your area.

 

If you are wanting to use HBO without a subscription to cable, I would recommend looking for the APP HBO NOW which you will have to visit HBO's site to subscribe.

 

Hope this helps!

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 1 reply
  • 575 views
  • 0 kudos
  • 2 in conversation