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Green Screen

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New Poster

Green Screen

I have audio but only a green screen trying to watch online TV shows. Tried to find an answer here, and did do some things suggested. My Device:

 

My Zip Code:32205My Cable Provider:Broadcast TV Jacksonville OTA BroadcastMy myDVR Manager Status:UnknownMy Set Top Box Names:UnknownMy Queue setup:FalseFacebook Queue Syncing:falseFacebook Connect:FalseMy public IP address:69.180.70.186My operating system:Windows -  Windows NT 6.1My web browser:Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; BRI/1; MDDC; .NET4.0C)My system typeesktop computer or other deviceMy Move player version:Not InstalledMy Silverlight version:4.0.60531.0My flash version:10.3 r183Javascript:enabled

Cookies:enabled

 

Same issue in IE9 and FF 7.

I am not prompted to install Move.

Silverlight DRM is enabled.

 

System:

Dell

XPS8300

Intel Core i5-2300 CPU @ 2.80GHz

6GB RAM

64-bit

 

This same system and browsers worked fine before the site change.

Accepted Solution

Re: Green Screen

Well just discovered same prob on YouTube.

Did a restart.

All good now.

Windows, Go figure lol.

View answer in context
New Poster

Re: Green Screen

Well just discovered same prob on YouTube.

Did a restart.

All good now.

Windows, Go figure lol.

Official Employee

Re: Green Screen

allguy_comcast,

 

I am happy that videos are working for you now but let me know if these Xfinitytv.com issues come up again.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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