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Google Chrome 16 web browser not playing videos

Official Employee

Google Chrome 16 web browser not playing videos

Not all videos may be working on Google Chrome 16. Google Chrome automatically updates your browser without your knowledge so it may have worked a few days ago then all the sudden stopped.

 

In the meantime, please use one of these browsers to watch videos:

 

Internet Explorer 8 (IE9 is out but many people are having video playback issues with it, I am further investigating)

 

Safari 5.1

 

Firefox 8.0

 

 

If you are still having issues, please create a new thread and I will help you.

 

I will update this thread when Google Chrome 16 is fully compatible.

 

Thank you for your feedback and sorry for the inconvenience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Official Employee

Re: Google Chrome 16 web browser not playing videos

Please try watching videos in Google Chrome 16 now.

 

A fix has been released and videos should now be working.

 

If they are still not playing, please create a new thread.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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