Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,422

members

618

online

36,211

topics

Top

Freezing Videos

New Poster

Freezing Videos

I am having issues with streaming videos. The video is choppy, frequently freezes, is out of sync with the audio, and the resolution is constantly going back and forth between terrible and really bad. I have checked and meet or exceed all of the minimum system requirements. The issue is not with my computer, as this is happening on more than one computer in my household, and it happens when only one of the computers is using the Internet. My signal strength is 100%. I would really like to enjoy some of the features I am paying for. Please help?

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 0 replies
  • 819 views
  • 0 kudos
  • 1 in conversation