Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,671

members

1,187

online

36,637

topics

Top

Fox Sports Access via Xfinity Website not working

New Poster

Fox Sports Access via Xfinity Website not working

I'm trying to watch the US women's world cup game  online (USA vs Nigeria). Steps I took:

 

1. Login to Xfinity/Comcast website.

2. Click on the Play Live button on the xfinity website

3. Get redirected to the Fox Sports website (FSGO).

4. Click on the "watch" button on the Fox for the game

5. Get redirected to yet another login page for Xfinity .

6. Login succesfully (FSGO website shows Xfinity logo on upper right)

7. Click on game again.

8. Get one of a coupel of error message "User not authorized" or "Package not authorized"

9. Repeat steps 4-8 endlessly.

10. Call Comcast and they immediately fix the problem Just kidding. They don't answer the phone after 20 minutes.

11. Gave up on Comcast.

 

Any idea how to resolve this if it happens again? 

 

 

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 0 replies
  • 499 views
  • 0 kudos
  • 1 in conversation