Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,000

members

1,103

online

29,074

topics

Top

First 60% of the Beginning of a Show is Cut Off When Trying to Stream from Device

New Poster

First 60% of the Beginning of a Show is Cut Off When Trying to Stream from Device

This has been an ongoing and annoying problem that has only gotten worse in the last couple weeks; many shows that were recorded fine on my DVR and can be watched fine on my DVR, when I try to stream them to any of my connected devices via the Comcast app, the first 50% to 60% is cut off and the stream picks up way into the show timeline.

 

Many of my recorded tv shows have the first few minutes of the show cut off; so, if it is a 30 min show it may start at minute 12 and then go till the end. This is happening all of my devices such as the Web application on Windows PC, Xfinitiy app on IOS Ipad and Xfinity app on Android phone .. this does not happen on my DVR.

New Poster

Re: First 60% of the Beginning of a Show is Cut Off When Trying to Stream from Device

I'm having the exact same problem. Any resolutions??? Comcast/Xfinity, I see your new commercials all about customer service -- please serve us!

New Poster

Re: First 60% of the Beginning of a Show is Cut Off When Trying to Stream from Device

Same here, this actually started last week. Before that I was not able to stream anything that was recorded. I would just get unable to stream. I called about that and they mentioned they knew about the issue and currently working on it. While now i can stream ONLY in my house when on my wifi, the recordings are cut off. I still get the stream unable to play content if I am not on my wifi. So at work or on the train I can not watch any recordings. The OnDemand works with out an issue, so I resort to deleting my recording and finding it OnDemand to watch. 

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 2 replies
  • 277 views
  • 0 kudos
  • 3 in conversation