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Firefox not working either

Frequent Visitor

Firefox not working either

Unable to access premium channels.  Tried all your short-term fixes.  Firefox only worked one time.  It now has me locked out of Starz completely, saying I need a subscription which I am paying for.  Any idea how long this problem is expected to last?  Thanks in advance.

New Poster

Re: Firefox not working either

I was having the same issue - in Chrome, IE and FF.

 

Don't know what their short term fixes were, but I closed all open comcast windows, cleared my cache, and reopened it.

 

With FF I was able to get back to playing what I was watching (Game of Thrones on HBO).

 

Hope that helps.

 

Safari looked promising, but it's not supported and won't playback videos.

 

Shoot back if this helpe - maybe we can help others. I suspect corrupted cookies/cookie reading.

 

Peace!

Silver Problem Solver

Re: Firefox not working either

I take it your using this on your computer?   did you clear all your cookies and the cache, uninstall the app, reinstall silverlight. sometimes its just a comcast thing that you cant fix. 

Official Employee

Re: Firefox not working either

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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