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Favorites act differently since 8/22/2017

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Favorites act differently since 8/22/2017

Before 8/11 I could access the 1000's channels from the Favoriites Guide. We went away and returned on 8/25. Now the Favorites Guide allows access to channels up to number 849. The only way to see the channels in the 1000's is to switch to the HD Guide. The channels also show the Star indicating a Favorite channel designation. I have tried System Reset and contacted Chat Support. Support indicated that if I waited an hour that the issue may be resolved based upon something that Support had activated. Nothing has changed after many hours. Is the Favorites Guide working differently for anyone else.

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Re: Favorites act differently since 8/22/2017

Official Employee

Re: Favorites act differently since 8/22/2017

Hello all,

 

Thank you for your patience. I'm in the process to get more information about this feature. I'll update this post as soon as I get an answer.


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Official Employee

Re: Favorites act differently since 8/22/2017

Hi jtedgar49,

 

Got an answer:

The channels over 1000 are going to be our new channel mapping. Currently, the favorites list is only set up to work with the old channel mapping or anything under 1000. We will be transitioning all of our channel mapping to channels over 1000 and doing a way with the previous channel map. Once this happens, the favorites list will be re-coded to remember favorites over.

 

Please let me know if you have any questions. 


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New Poster

Re: Favorites act differently since 8/22/2017


ComcastElla wrote:

Hi jtedgar49,

 

Got an answer:

The channels over 1000 are going to be our new channel mapping. Currently, the favorites list is only set up to work with the old channel mapping or anything under 1000. We will be transitioning all of our channel mapping to channels over 1000 and doing a way with the previous channel map. Once this happens, the favorites list will be re-coded to remember favorites over.

 

Please let me know if you have any questions. 


Any idea when this will happen?

Official Employee

Re: Favorites act differently since 8/22/2017

Hi, mrbirchum - My apologies but at this point, I don't have any estimated time frame. 


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