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Favorites Menu

My channels were recently changed to the new channel neighborhoods. Several channels that used to be found only in the lower numbers (below 1000) now have a number above 1000. They still have the lower number as well. The new higher numbers were assigned to add them to the neighborhood. I added the new higher number channel to my favorites menu but they do not show up on the favorites guide.  The lower number is still on the favorites guide. Anyone else have this problem?

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Re: Favorites Menu


Lisahj3 wrote:

My channels were recently changed to the new channel neighborhoods. Several channels that used to be found only in the lower numbers (below 1000) now have a number above 1000. They still have the lower number as well. The new higher numbers were assigned to add them to the neighborhood. I added the new higher number channel to my favorites menu but they do not show up on the favorites guide.  The lower number is still on the favorites guide. Anyone else have this problem?


some complained that they got two (example TVland) when selecting only one of the channels (lower or 4 digit). It appears they stopped that for now while they work out what people want to see in their favorites. 




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Re: Favorites Menu

Peple have been complaining about this issue since early /mid July and the only solution that comcast has done so far is to not allow channel #'s greating >1000 to be seen in favorities area to prevent the duplicates.  I have a feeling that when you add a channel to the favorities they use the name associated and not the channel #.  By doing that if another channel # has the same name it added it also.  If their programming used just the channel number and not the name it would have been only one added to the favorite list, as they are not two alike channel numbers in their master listing.  Easy fix in my mind but it is taking comcast forever to resolve the issue and people continue to complain without any time frame for a fix.   I would recommend not holing your breath for a fast solution, just saying.

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