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FXNOW fails on some devices

Regular Contributor

FXNOW fails on some devices

Logging in to all of these with the same xfinity login but get different results when I try to actually play a show:
 
 
Fire Tv FXNOW App - fail (subscriptionn error)
Windows 10 pc FXNOW App - fail (subscriptionn error)
Xfinity Tv website (pc) FX channel - working
FXNOW website (pc) - working
Android phone FXNOW App - working
Android phone Xfinity Tv App FX channel - working
 
Have done all the usual stuff- uninstall app, reboot, clear cache, install app.
Have contacted FX support and they keep asking for the same details over and over, saying they are working on it.
 
 
Does anyone have a FireTv and Win10 pc that can test FXNOW Apps?
 
 
 

Win 10 App Error.jpg

 
 

FireTv App Error.jpg

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
New Poster

Re: FXNOW fails on some devices

I have the same issue on my fire stick. It wont let me watch. I sent an email and i guess i will see what it says. How long has this been going on for you? I just noticed iy today
Regular Contributor

Re: FXNOW fails on some devices

Thanks for confirming.

 

I just installed FXNOW for the first time trying to use it last week 10/11. So it didn't work from day 1 for me.

 

Just curious, who did you email? I contacted FX Support from the FXNOW website on 10/11. They have been replying consistently but keep asking the same dumb questions over and over.

Regular Contributor

Re: FXNOW fails on some devices

No change and no contact from FX since 10/14.

 

So is this a comcast issue or an FX issue?

 

Any comments from comcast reps here?

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