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Explorer settop is not authorized for use

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Explorer settop is not authorized for use

connected set top box through wifi modem as instructed to stream programs on tv like I do with my other devices.  All connects secure...activation completed...hour on phone with customer service proved futile.

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Re: Explorer settop is not authorized for use

Is the main cable-box connected to the Comcast cable and receiving linear cable programs?

 

Only the Xi5 cable-box is wifi capable, or possibly the Xi4 box. Do you have that box?

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