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Error message xre-00018

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Error message xre-00018

We have limited channels all of a sudden and get the error code XRE-00018 when we change channels.
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Re: Error message xre-00018

I get the same error message. After calling tech support for the third time, I got error message 00021. What do these messages mean?  The only solution is to unplug the equiment and plug it again. Only had service less than two months. Tired of poor service.

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