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Error message when trying to view shows online

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Error message when trying to view shows online

Hello,

 

I am suddenly having problems trying to view shows online on my computer. I keep getting an error message as follows: 

 

 

Uh-Oh...We need Flash!!

We have detected that your computer needs the Adobe Flash Player to properly view Xfinity TV.

Downloading the latest version of this software will allow you to experience the full version of the site as it was designed with simpler, stress-free navigation, more customization options, and tons of new content.

TELL ME HOW TO INSTALL CURRENT VERSION OF FLASH

 

 

 

I updated to Adobe flash player 11 activex and have uninstalled and reinstalled it multiple times as well as uninstalled the previous versions from my computer to try to resolve this. I have also made sure that my microsoft updates are all current. This has just started happening in the last few days and there have been no major changes to my computer in that time. I followed one of the previous links in this string to see what comes up on my computer settings in xfinity and it appears that for some reason xfinity is not recognizing that I have flash installed on my computer when in fact I do. I have checked my programs list to ensure that it did install correctly and yet this remains a problem.

 

Please advise me on how I can repair this issue and restore my ability to watch shows on online on my computer again. This is happening with all the shows I have tried to view old and new as well.

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Official Employee

Re: Error message when trying to view shows online


abitofmystique wrote:

Hello,

 

I am suddenly having problems trying to view shows online on my computer. I keep getting an error message as follows: 

 

 

Uh-Oh...We need Flash!!

We have detected that your computer needs the Adobe Flash Player to properly view Xfinity TV.

Downloading the latest version of this software will allow you to experience the full version of the site as it was designed with simpler, stress-free navigation, more customization options, and tons of new content.

TELL ME HOW TO INSTALL CURRENT VERSION OF FLASH

 

 

 

I updated to Adobe flash player 11 activex and have uninstalled and reinstalled it multiple times as well as uninstalled the previous versions from my computer to try to resolve this. I have also made sure that my microsoft updates are all current. This has just started happening in the last few days and there have been no major changes to my computer in that time. I followed one of the previous links in this string to see what comes up on my computer settings in xfinity and it appears that for some reason xfinity is not recognizing that I have flash installed on my computer when in fact I do. I have checked my programs list to ensure that it did install correctly and yet this remains a problem.

 

Please advise me on how I can repair this issue and restore my ability to watch shows on online on my computer again. This is happening with all the shows I have tried to view old and new as well.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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