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Error message 6007.

New Poster

Error message 6007.

The lastest episode of Dr. Who. (Smith and Jones) gives me error message 6007 when I try to play it. The others work normally.

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Official Employee

Re: Error message 6007.


thereseM wrote:

The lastest episode of Dr. Who. (Smith and Jones) gives me error message 6007 when I try to play it. The others work normally.


I tested this video and found no issues.

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Thanks,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: Error message 6007.

Here is the info you requested.

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 24.17.3.12 My operating system: Windows - rv:12.0 My web browser: Firefox 12 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0 My system type: Desktop computer or other device My Move player version: 071706000001 My Silverlight version: 5.1.10411.0 My flash version: 11.2 r202 Javascript: enabled Cookies: enabled

Official Employee

Re: Error message 6007.


thereseM wrote:

Here is the info you requested.

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 24.17.3.12 My operating system: Windows - rv:12.0 My web browser: Firefox 12 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0 My system type: Desktop computer or other device My Move player version: 071706000001 My Silverlight version: 5.1.10411.0 My flash version: 11.2 r202 Javascript: enabled Cookies: enabled


Try uninstalling Silverlight completely from your computer and then try installing it from here.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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New Poster

Re: Error message 6007.

This had no effect.

New Poster

Re: Error message 6007.

Ignore the previous reply. It seems that I still have an older version on the computer. I will try to redo.

New Poster

Re: Error message 6007.

Having the same problem with smith and jones- Doctor who

 also, you should be able to post screen shots >_> 

 

also i have already uninstalled and reinstalled silverlight

 

My Device Information

My Cable Provider:

Comcast Colorado Springs Digital

My myDVR Manager Status:

Activated

My Queue setup:

False

Facebook Queue Syncing:

False

Facebook Connect:

True

My operating system:

Windows - Undefined

My web browser:

Chrome 19 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/536.5 (KHTML, Like Gecko) Chrome/19.0.1084.52 Safari/536.5

My system type:

Desktop Computer Or Other Device

My Move player version:

071706000001

My Silverlight version:

5.1.10516.0

My flash version:

11.2 R202

Javascript:

Enabled

Cookies:

Enabled

My Account Information

Primary Account:

False

Provider Codes:

Bw, S, Ci, Bi, Bj, Bh, A, Y, Bq, Bx, Ce, Cd, Cf, By, Bu, At, Bs, Cb, Ch, Ar, Aw, Cg, Bz, Bm, Au, Bl, Bv, B, U, Bp, Br, Bo, Bt, Cc, H, Ad, Bn

Internet Subscriber:

True

Cable TV Subscriber:

True

Voice Subscriber:

False

 

Official Employee

Re: Error message 6007.


nikovdm wrote:

Having the same problem with smith and jones- Doctor who

 also, you should be able to post screen shots >_> 

 

also i have already uninstalled and reinstalled silverlight

 


I tested this video and found no issues.

 

Are any other episodes of Doctor Who giving you this issue?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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