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Error message 525/3142

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Error message 525/3142

I have no problem watching Pac-12 Network on my Windows 7 laptop.  I get error message 525/3142 when trying to watch that network on my Windows 8.1 laptop.  It says to

 

Watch ESPN works.  So do other shows accessed through Comcast.

 

When will this get fixed?  Better yet, why not allow direct access to the Network without going through Comcast xfinity?

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