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Error Message on XFINITY Stream via the web

Frequent Visitor

Error Message on XFINITY Stream via the web

I keep getting this Error Message on XFINITY Stream via the web, no matter what browser I use or what computer I use.  HELP!

 

Screen Shot 2017-07-17 at 7.16.53 AM.png

Bronze Problem Solver

Re: Error Message on XFINITY Stream via the web


jmm1006 wrote:

I keep getting this Error Message on XFINITY Stream via the web, no matter what browser I use or what computer I use.  HELP!

 

 


What error are you getting? You  pic didn't show up in the post.

New Poster

Re: Error Message on XFINITY Stream via the web

IMG_0003.PNG

IMG_0003.PNG

Frequent Visitor

Re: Error Message on XFINITY Stream via the web

Sorry, we're having some trouble

XFINITY Stream is not available at the moment. Please try back soon.

(Error xacsa.xact.3305.1000058: FatalDrmError)

Frequent Visitor

Re: Error Message on XFINITY Stream via the web

ANyone know what this error is about?  Still not working.

Bronze Problem Solver

Re: Error Message on XFINITY Stream via the web


jmm1006 wrote:

ANyone know what this error is about?  Still not working.


I would try a different browser. Others getting the fataldrm error in this forum have reported that switching browsers worked which tells me that the browser or its settings has a problem.

Frequent Visitor

Re: Error Message on XFINITY Stream via the web

I have tried all browsers on my Mac.  I now get this one and I KNOW all of my browsers are up to date:

 

Snip20170809_1.png

Bronze Problem Solver

Re: Error Message on XFINITY Stream via the web


jmm1006 wrote:

I have tried all browsers on my Mac.  I now get this one and I KNOW all of my browsers are up to date:


Yes this problem started a week or so ago. Fix is here:

http://forums.xfinity.com/t5/XFINITY-Stream-Website/Xfinity-Stream-Live-TV-On-Demand-no-longer-works...

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