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Error Message For Video

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Error Message For Video

I am trying to watch a specific video and I keep getting this message:

  This video cannot be played.

We notice you do not have DRM support enabled for Microsoft Silverlight (Error 525|6013

For instructions on how to fix your problem click below.

 

When I click below I only see instructions for Error 5xx but not 6013. Should I go ahead and follow the instructions for the "5xx?"

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Official Employee

Re: Error Message For Video


ldbv wrote:

I am trying to watch a specific video and I keep getting this message:

  This video cannot be played.

We notice you do not have DRM support enabled for Microsoft Silverlight (Error 525|6013

For instructions on how to fix your problem click below.

 

When I click below I only see instructions for Error 5xx but not 6013. Should I go ahead and follow the instructions for the "5xx?"


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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