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Error Message 900|3346.10001

Official Employee

Error Message 900|3346.10001

While playing video on Xfinity.com/tv using Google Chrome, you may experience a 900|3346.10001 error message.

 

To resolve this issue, you must reset your DRM state. To do this, please click here and then click the "Reset License Files" button.

 

Screen shot 2013-07-11 at 3.13.03 PM.png 

 

We are working with Adobe trying to determine the cause of this problem and to see if there is a way we can avoid this error of occurring altogether. In the meantime, please follow the steps above.

 

When we learn more about this error, we will pass any information along in this thread.

 

Thanks,

Joe

XFINITY Support

 

 


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Please post so people with similar questions may benefit.
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New Poster

Re: Error Message 900|3346.10001

Hey comcast joe, you know the problem so fix it already !! 

 

 

New Poster

Error Message 900|3346.10001

Hi, I'm also receiving this error while watching Game of Thrones. Error 900|3346.10001

New Poster

Re: Error Message 900|3346.10001

I too am getting this message, have tried your suggestion and STILL am not able to play video.

Regular Visitor

Re: Error Message 900|3346.10001

Just so you know ComcastJoe--its not just with Google Chrome.  

New Poster

Re: Error Message 900|3346.10001

It's been three months now and I still can't view on demand videos on my computer or my tablet.  This is getting ridiculous.  A T & T U-Verse is beginning to look mighty good right now....!!!!

 

 

Frequent Visitor

Re: Error Message 900|3346.10001

You know I pay 240.00 a month for TV, Internet, and Phone,  and I cant even watch XFinity TV Webcast??  What the heck is going on with Comcast or XFinity or whatever name you go by now.  This is absolute trash.  I have been over here in Turkey on business for over a week and have yet been able to watch anything.  Constant error msgs.  And before you say, you cant watch overseas,  I believe your website says "anytime, anyplace, anywhere".   Guess I will be calling Comcast and ask for a refund as soon as I get back to the states. 

 

GET YOUR ACT TOGETHER COMCAST AND GET IT WORKING!!!!!!!

 

Now my post was censored because I used H*LL, pretty sorry Comcast.

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