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Error Message 6002

New Poster

Error Message 6002

Same system, same network but for the last three days I am unable to watch anything b/c of this error 6002!

It does not matter which network, series or show, nothing will stream!

 

Please help asap!

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New Poster

Re: Error message 6002

I also receive this same message now for three days.  It does not matter which network or show I am trying to view it gives the same error message.

This is a new developement with same network and system unchanged!

 

please respond asap!

Silver Problem Solver

Re: Error Message 6002


coffenilli wrote:

Same system, same network but for the last three days I am unable to watch anything b/c of this error 6002!

It does not matter which network, series or show, nothing will stream!

 

Please help asap!


Hello,

When I had this problem I deleted my cookies and cache and it worked.

Official Employee

Re: Error message 6002


coffenilli wrote:

I also receive this same message now for three days.  It does not matter which network or show I am trying to view it gives the same error message.

This is a new developement with same network and system unchanged!

 

please respond asap!


coffenilli,

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: Error message 6002

Here's what I ran into, it wont work on Chrome 16.0.912.41, Firefox 9.0, but will work on Safari 5.1.1 on my Mac. I set up a new user, with no cache, so I knew that wasn't the issue. I tried removing/reinstalling Silverlight 4.0 with no luck (Netflix works fine). Url attempting to watch: http://xfinitytv.comcast.net/tv/The-Walking-Dead/106883/2169538137/Secrets/videos Date/time: 11/24/11 8:05am mst My Zip Code: 80104 My Cable Provider: Comcast Denver Metro Digital My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: false Facebook Connect: Not Installed My public IP address: xxx.xxx.xxx.xxx My operating system: Mac - rv:9.0 My web browser: Firefox 9 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:9.0) Gecko/20100101 Firefox/9.0 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.0.60831.0 My flash version: 10.1 r102 Javascript: enabled Cookies: enabled Safari: My operating system:Mac - Undefined
My web browser:Safari 5.1 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_2) AppleWebKit/534.51.22 (KHTML, Like Gecko) Version/5.1.1 Safari/534.51.22 Chrome: My operating system:Mac - Undefined My web browser:Chrome 16 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_2) AppleWebKit/535.7 (KHTML, Like Gecko) Chrome/16.0.912.41 Safari/535.7

Official Employee

Re: Error message 6002


dkochheiser wrote:

Here's what I ran into, it wont work on Chrome 16.0.912.41, Firefox 9.0, but will work on Safari 5.1.1 on my Mac. I set up a new user, with no cache, so I knew that wasn't the issue. I tried removing/reinstalling Silverlight 4.0 with no luck (Netflix works fine). Url attempting to watch: http://xfinitytv.comcast.net/tv/The-Walking-Dead/106883/2169538137/Secrets/videos Date/time: 11/24/11 8:05am mst My Zip Code: 80104 My Cable Provider: Comcast Denver Metro Digital My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: false Facebook Connect: Not Installed My public IP address: xxx.xxx.xxx.xxx My operating system: Mac - rv:9.0 My web browser: Firefox 9 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:9.0) Gecko/20100101 Firefox/9.0 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.0.60831.0 My flash version: 10.1 r102 Javascript: enabled Cookies: enabled Safari: My operating system:Mac - Undefined
My web browser:Safari 5.1 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_2) AppleWebKit/534.51.22 (KHTML, Like Gecko) Version/5.1.1 Safari/534.51.22 Chrome: My operating system:Mac - Undefined My web browser:Chrome 16 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_2) AppleWebKit/535.7 (KHTML, Like Gecko) Chrome/16.0.912.41 Safari/535.7


We do not support Google Chrome 16 or Firefox 9 yet. Please use the current stable versions of Chrome (15) and Firefox (8) until the current beta versions of these browsers become stable.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: Error message 6002

error message  green light blinking on small black comcast box

Official Employee

Re: Error message 6002


moepo33 wrote:

error message  green light blinking on small black comcast box


moepo33,

 

Are you having issues watching videos online? If so, which one's?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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Community Icon
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Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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