Error 900|3370.1000937

[dpope]

Sorry, we’ve experienced some difficulty playing Outlander S2|E1 "Ep 201 - Through A Glass, Darkly".

Please refresh this page in your browser to continue where you left off.

900|3370.1000937

This error message comes up for any TV show that I try to stream--I've tried Black Sails, Outlander, Gotham, etc. I am unable to stream anything.

I have cleared my internet cache, restarted my pc, restarted the browser, etc--nothing has helped.

I had been streaming fine earlier, when I got a message saying I had reached the limit of streaming devices. I went to the link it provided, and removed all 3 sources. From then on, I was unable to watch any videos through the Xfinity website on my pc.

Please help. I'm on Windows 10 using Google Chrome.

[dpope]

After waiting in "queue" for hours to try and live chat or speak on the phone with customer support (to no avail), I found my solution searching through other threads posted in relation to this error code on the forums. So, thank you to the community of helpful customers. Comcast..I have no words for your lack of professionalism on every level.

For anyone else who may experience this issue, here's what ended up resolving the issue:

In the Chrome browser, go to Settings > Advanced Settings > Content Settings. Scroll down until you see the heading, "Protected Content".  Check the box that will Allow identifiers for protected content.

Next, click "Done", then close Chrome and reopen. It should work from there once you sign back into Xfinity.

Take care.

[dpope · Accepted solution]

After waiting in "queue" for hours to try and live chat or speak on the phone with customer support (to no avail), I found my solution searching through other threads posted in relation to this error code on the forums. So, thank you to the community of helpful customers. Comcast..I have no words for your lack of professionalism on every level.

For anyone else who may experience this issue, here's what ended up resolving the issue:

In the Chrome browser, go to Settings > Advanced Settings > Content Settings. Scroll down until you see the heading, "Protected Content".  Check the box that will Allow identifiers for protected content.

Next, click "Done", then close Chrome and reopen. It should work from there once you sign back into Xfinity.

Take care.

[olgasanchez1872]

it doesnt work for me

[ComcastZach]

olgasanchez1872 -- I checked your account but am showing this was resolved already. Can you confirm everything is working now? 

[rinm]

It didn't work for me sadly.

[ComcastZach]

rinm -- A support ticket was opened for you. We are working to resolve it. 

[rinm]

Yes I do know a ticket was opened. I was promised a call within 24 to 48 hours 48 hours ago. Why wasn't I called back though?

[ComcastZach]

It wasn't accurate to tell you you'd be called within 24-48 hours. 

[Amachine]

GREAT.. did work for me... been fighting this for quite some time on one machine. didnt persue it because another was working, and couldnt find the exact solution . this did it !!!