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Error 6002

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New Poster

Error 6002

I have been getting this error message for 3 days now, and it will not allow me to play the video:

 

This video cannot be played.

Sorry, this video is currently unavailable. (Error 6002)

http://xfinitytv.comcast.net/tv/The-Secret-Life-of-the-American-Teenager/100027/2208843261/The-Secre...

I've refreshed, sign out/in, cleared cache, cookies....what else can I do?

Accepted Solution

Re: Error 6002


pricefam wrote:

I have been getting this error message for 3 days now, and it will not allow me to play the video:

 

This video cannot be played.

Sorry, this video is currently unavailable. (Error 6002)

http://xfinitytv.comcast.net/tv/The-Secret-Life-of-the-American-Teenager/100027/2208843261/The-Secret-Life-Of-The-American-Teenager-413/videos

I've refreshed, sign out/in, cleared cache, cookies....what else can I do?


This is an issue on our end that our team is working on right now.

 

In the meantime, you can watch this episode here:

 

http://xfinitytv.comcast.net/tv/The-Secret-Life-of-the-American-Teenager/100027/2118787831/And-Circumstance/videos

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

View answer in context
Silver Problem Solver

Re: Error 6002

is this on the xfinitytv app or your computer and is it just on this one show?

New Poster

Re: Error 6002

This is on my computer.  And it seems to be just this one show...I've gotten a few other shows to play.

Official Employee

Re: Error 6002


pricefam wrote:

I have been getting this error message for 3 days now, and it will not allow me to play the video:

 

This video cannot be played.

Sorry, this video is currently unavailable. (Error 6002)

http://xfinitytv.comcast.net/tv/The-Secret-Life-of-the-American-Teenager/100027/2208843261/The-Secre...

I've refreshed, sign out/in, cleared cache, cookies....what else can I do?


This is an issue on our end that our team is working on right now.

 

In the meantime, you can watch this episode here:

 

http://xfinitytv.comcast.net/tv/The-Secret-Life-of-the-American-Teenager/100027/2118787831/And-Circu...

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: Error 6002

THANK YOU!

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