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Error 6002

Most Valued Poster

Error 6002

Get this on ALL premium shows, HBO, STARZ, SHOWTIME, etc

using IE. Works OKAY using Firefox. Worked okay for IE until about

two weeks ago.

 

Tried uninstalling and reinstalling Silverlight.

--------------------------------------------------------------------------------------

 

message as soon as you click on play

 

This video cannot be played.

Sorry, this video is currently unavailable. (Error 6002)

Please check back soon.

 

--------------------------------------------------------------------------------------

 

IE version 9

Firefox version 9.0.1

Silverlight version 5.0.61118.o

 

 

video doesn't start, so I can't give you shift+L+output



Official Employee

Re: Error 6002


little_devil wrote:

Get this on ALL premium shows, HBO, STARZ, SHOWTIME, etc

using IE. Works OKAY using Firefox. Worked okay for IE until about

two weeks ago.

 

Tried uninstalling and reinstalling Silverlight.

--------------------------------------------------------------------------------------

 

message as soon as you click on play

 

This video cannot be played.

Sorry, this video is currently unavailable. (Error 6002)

Please check back soon.

 

--------------------------------------------------------------------------------------

 

IE version 9

Firefox version 9.0.1

Silverlight version 5.0.61118.o

 

 

video doesn't start, so I can't give you shift+L+output


Not all videos may be working on Internet Explorer 9 32-bit or 64-bit versions. Our team is currently working on this issue.

 

In the meantime, please use one of these browsers to watch videos:

 

Goggle Chrome 16

 

Safari 5.1

 

Firefox 9.0

 

Please follow this thread for updates:

 

http://forums.comcast.com/t5/XfinityTV-Online-Help/Internet-Explorer-9-not-playing-videos/td-p/11420...

 

Also, what do you mean when you say it works Ok in Firefox? Slow? Choppy? Sound? etc.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

Most Valued Poster

Re: Error 6002


ComcastJoe wrote:

little_devil wrote:

Get this on ALL premium shows, HBO, STARZ, SHOWTIME, etc

using IE. Works OKAY using Firefox. Worked okay for IE until about

two weeks ago.

 

Tried uninstalling and reinstalling Silverlight.

--------------------------------------------------------------------------------------

 

message as soon as you click on play

 

This video cannot be played.

Sorry, this video is currently unavailable. (Error 6002)

Please check back soon.

 

--------------------------------------------------------------------------------------

 

IE version 9

Firefox version 9.0.1

Silverlight version 5.0.61118.o

 

 

video doesn't start, so I can't give you shift+L+output


Not all videos may be working on Internet Explorer 9 32-bit or 64-bit versions. Our team is currently working on this issue.

 

In the meantime, please use one of these browsers to watch videos:

 

Goggle Chrome 16

 

Safari 5.1

 

Firefox 9.0

 

Please follow this thread for updates:

 

http://forums.comcast.com/t5/XfinityTV-Online-Help/Internet-Explorer-9-not-playing-videos/td-p/11420...

 

Also, what do you mean when you say it works Ok in Firefox? Slow? Choppy? Sound? etc.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

 

 

It works the way it should, NO problems at all


 



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