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Error 6002 for Secret Life... episode

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New Poster

Error 6002 for Secret Life... episode

t rying to watch "secret life of the american teenager - season 1 episode 10" and receive error message 6002, what's going on??? Why is this episode not playing? I have been trying for two days.  I tryed explorer and firefox without success.... please get back to me.

 

Thanks,

I will await  your reply,

maria

Accepted Solution

Re: error 6002

This video is now working.

 

Thank you for your patience and feedback,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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Official Employee

Re: error 6002


msstreadbeck wrote:

t rying to watch "secret life of the american teenager - season 1 episode 10" and receive error message 6002, what's going on??? Why is this episode not playing? I have been trying for two days.  I tryed explorer and firefox without success.... please get back to me.

 

Thanks,

I will await  your reply,

maria


We are further looking into this issue right now. I will update you when I know more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Official Employee

Re: error 6002


ComcastJoe wrote:

msstreadbeck wrote:

t rying to watch "secret life of the american teenager - season 1 episode 10" and receive error message 6002, what's going on??? Why is this episode not playing? I have been trying for two days.  I tryed explorer and firefox without success.... please get back to me.

 

Thanks,

I will await  your reply,

maria


We are further looking into this issue right now. I will update you when I know more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


This issue is now resolved.

 

Please try the video again and let me know if it working for you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: error 6002

It's me again....thanks for assisting with the issue from my last post... well it has happen again with Seson2 Episode 3, Secret life of the Am Teen..... ##***!!! Error 6002 again.... please look into this, I'm paying for a service and not happy...

 

I will await your reply.

maria

Official Employee

Re: error 6002


msstreadbeck wrote:

It's me again....thanks for assisting with the issue from my last post... well it has happen again with Seson2 Episode 3, Secret life of the Am Teen..... ##***!!! Error 6002 again.... please look into this, I'm paying for a service and not happy...

 

I will await your reply.

maria


Sorry for the inconvenience; our team is looking into this now. I will let you know when it is fixed.

 

Sorry again,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Official Employee

Re: error 6002

This video is now working.

 

Thank you for your patience and feedback,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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