Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,453

members

612

online

36,424

topics

Top

Error 6002: BBC America Show

New Poster

Error 6002: BBC America Show

I've got an Error 6002 message when trying to watch this: http://xfinitytv.comcast.net/tv/The-Nerdist/174367/2179704119/The-Nerdist---Year-In-Review/videos

 

Here is my user information

 

My Zip Code:20037

My Cable Provider:Comcast Washington Digital

My myDVR Manager Status:Not Installed

My Set Top Box Names:Not Installed

My Queue setup:False

Facebook Queue Syncing:False

Facebook Connect:Not Installed

My public IP address:98.204.40.105

My operating system:Mac - Undefined

My web browser:Chrome 16 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/535.7 (KHTML, Like Gecko) Chrome/16.0.912.63 Safari/535.7

My system typeesktop Computer Or Other Device

My Move player version:Not Installed

My Silverlight version:4.0.60531.0

My flash version:11.1 R102

Javascript:Enabled

Cookies:Enabled

Silver Problem Solver

Re: Error 6002: BBC America Show


bubbaboy8 wrote:

I've got an Error 6002 message when trying to watch this: http://xfinitytv.comcast.net/tv/The-Nerdist/174367/2179704119/The-Nerdist---Year-In-Review/videos

 

Here is my user information

 

My Zip Code:20037

My Cable Provider:Comcast Washington Digital

My myDVR Manager Status:Not Installed

My Set Top Box Names:Not Installed

My Queue setup:False

Facebook Queue Syncing:False

Facebook Connect:Not Installed

My public IP address:98.204.40.105

My operating system:Mac - Undefined

My web browser:Chrome 16 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/535.7 (KHTML, Like Gecko) Chrome/16.0.912.63 Safari/535.7

My system typeesktop Computer Or Other Device

My Move player version:Not Installed

My Silverlight version:4.0.60531.0

My flash version:11.1 R102

Javascript:Enabled

Cookies:Enabled



There could be many issues as everyone’s pc is different and has different programs on it. First thing to do, clear your cache and your cookies. click the tv tab top right of this page then on the right side there you will see your profile, click the drop down and complete your profile. Make sure your zip code is set correctly and not set to automatic. Make sure you are a subscriber to the channel you are trying to watch. Also some people have found that if you download cccleaner http://www.piriform.com/ccleaner and run it and let it take out all the cookies and left over garbage that fixes it also. Also make sure you have the most current version of Microsoft Silverlight and Flash and you’re not using ie 9 there are currently problems with that browser.

You can also try turning off your antivirus and firewall as that might be blocking it also. AS you can see there are many things it might be.

 

I can tell you your silverlight is a few versions behind so i would upgrade that.

New Poster

Re: Error 6002: BBC America Show

I would like to note that I can play the other episode of the series without any problems.

Silver Problem Solver

Re: Error 6002: BBC America Show

so if its just one episode its most likely an issue on comcasts end.

Official Employee

Re: Error 6002: BBC America Show


bubbaboy8 wrote:

I would like to note that I can play the other episode of the series without any problems.


I tested the video you linked and found no issues.

 

Try installing the latest version of Microsoft Silverlight (version 5) and then try watching videos again:

 

http://www.microsoft.com/silverlight

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 4 replies
  • 827 views
  • 0 kudos
  • 3 in conversation