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Error 6000 with full episodes

Frequent Visitor

Error 6000 with full episodes

I can't watch any movies or full episodes because of Error 6000. Everything is installed and it doesn't work with any browser I've tried.

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Frequent Visitor

Re: Error 6000 with full episodes

Also, here is my computer information:

 

My Zip Code:17353My Cable Provider:Comcast High Rock DigitalMy myDVR Manager Status:Not InstalledMy Set Top Box Names:Not InstalledMy Queue setup:TrueFacebook Queue Syncing:FalseFacebook Connect:FalseMy public IP address:98.235.22.80My operating system:Mac - UndefinedMy web browser:Chrome 21 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_4) AppleWebKit/537.1 (KHTML, Like Gecko) Chrome/21.0.1180.79 Safari/537.1My system typeesktop Computer Or Other DeviceMy Move player version:Not InstalledMy Silverlight version:5.1.10516.0My flash version:11.3 R300Javascript:EnabledCookies:Enabled

Official Employee

Re: Error 6000 with full episodes


jekdahl7 wrote:

Also, here is my computer information:

 

My Zip Code:17353My Cable Provider:Comcast High Rock DigitalMy myDVR Manager Status:Not InstalledMy Set Top Box Names:Not InstalledMy Queue setup:TrueFacebook Queue Syncing:FalseFacebook Connect:FalseMy public IP address:98.235.22.80My operating system:Mac - UndefinedMy web browser:Chrome 21 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_4) AppleWebKit/537.1 (KHTML, Like Gecko) Chrome/21.0.1180.79 Safari/537.1My system typeesktop Computer Or Other DeviceMy Move player version:Not InstalledMy Silverlight version:5.1.10516.0My flash version:11.3 R300Javascript:EnabledCookies:Enabled


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: Error 6000 with full episodes

It doesn't work with any browser and all of my Flash plugins are updated. What else?

Official Employee

Re: Error 6000 with full episodes


jekdahl7 wrote:

It doesn't work with any browser and all of my Flash plugins are updated. What else?


Please click the link below and download and install Microsoft's PlayReadyPC and then try watch as video again.

 

PlayReadyPC

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: Error 6000 with full episodes

I'm trying to run this on a Mac though, and this is a Windows-only download. I can't find a Mac version on the Microsoft website.

Official Employee

Re: Error 6000 with full episodes


jekdahl7 wrote:

I'm trying to run this on a Mac though, and this is a Windows-only download. I can't find a Mac version on the Microsoft website.


Sorry about that but try to do this first:

 

Go to C:\ProgramData\Microsoft\PlayReady and delete the mspr.hds file and then try watching videos again.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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