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Error 573?

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Error 573?

Hello,

I keep on getting errors when I try to watch my Xfinity videos. It says error #573. Is that because the video is just not available, or is something wrong? Thoughts? Thank you.

 

Andru

 

INFO that you requested:

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 98.254.60.240 My operating system: Mac - rv:15.0 My web browser: Firefox 15 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:15.0) Gecko/20100101 Firefox/15.0.1 My system type: Desktop computer or other device My Move player version: 071706000001 My Silverlight version: 5.1.10516.0 My flash version: 11.4 r402 Javascript: enabled Cookies: Enabled (3229 Bytes) Time Information My Clock Time: Fri Oct 05 2012 16:09:32 GMT-0400 (EDT) Server Clock Time: Fri Oct 05 2012 16:09:34 GMT-0400 (EDT)
My Account Information Primary Account: False Provider Codes: s, bq, ce, cd, cf, g, ak, aw, ar, ck, cg, au, bv, b, u, c, br, bt, cm, h, ad, bw, d, al, bh, ci, a, y, bx, bb, bc, bu, by, bs, at, cb, ch, e, aj, bz, bm, bl, bk, bp, cj, bo, cc, f, m, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True

 

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Official Employee

Re: Error 573?


AndruD wrote:

Hello,

I keep on getting errors when I try to watch my Xfinity videos. It says error #573. Is that because the video is just not available, or is something wrong? Thoughts? Thank you.

 

Andru 


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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