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Error 566 on both Firefox and Chrome. Video won't play at all.

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Error 566 on both Firefox and Chrome. Video won't play at all.

I got error 566 on both Firefox and Chrome. The video won't play at all.  Please advise. I have already copied and pasted my xfinity computer info. ComcastJoe, please advise. Thanks.

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: false My Conroller ID: Unknown My Map ID: Unknown My Persona ID: 9838 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Watchlist setup: false Facebook Watchlist Syncing: false Facebook Connect: false My public IP address: My operating system: Windows - rv:30.0 My web browser: Firefox 30 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0 My system type: Desktop computer or other device My Silverlight version: 5.1.30514.0 My Flash version: 14.0.0 Javascript: enabled Cookies: Enabled (1645 Bytes). Time Information My Clock Time: Mon Jul 28 2014 00:49:47 GMT-0700 (Pacific Standard Time) Server Clock Time: Mon Jul 28 2014 00:50:09 GMT-0700 (Pacific Standard Time)
My Account Information In Home Authenticated: false Primary Account: true Provider Codes: dd, jg, ck, a, dh, c, jm Internet Subscriber: true Cable TV Subscriber: false Voice Subscriber: true
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