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Error 525|6003

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Frequent Visitor

Error 525|6003

Error when trying to watch on my PC: "We notice you do not have DRM support enabled for Microsoft Silverlight (Error 525|6003)"

 

I followed these instruction with didn't solve the issue:  http://customer.comcast.com/help-and-support/internet/troubleshoot-xfinity-tv-videos/#er

 

My Device Information My Zip Code: 46307 My Cable Provider: Not Installed My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: Not Installed My public IP address: x My operating system: Windows - Undefined My web browser: Chrome 23 - Mozilla/5.0 (Windows NT 6.0) AppleWebKit/537.11 (KHTML, Like Gecko) Chrome/23.0.1271.97 Safari/537.11 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (2930 Bytes)

 

Accepted Solution

Re: Error 525|6003

I was an administrator,  Same error in IE & Chrome - 

 

I was able to fix this after deleting this folder:

 

C:\Users\<user>\AppData\LocalLow\Microsoft\Silverlight\is

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Official Employee

Re: Error 525|6003


tom4writer wrote:

Error when trying to watch on my PC: "We notice you do not have DRM support enabled for Microsoft Silverlight (Error 525|6003)"

 

I followed these instruction with didn't solve the issue:  http://customer.comcast.com/help-and-support/internet/troubleshoot-xfinity-tv-videos/#er

 

My Device Information My Zip Code: 46307 My Cable Provider: Not Installed My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: Not Installed My public IP address: x My operating system: Windows - Undefined My web browser: Chrome 23 - Mozilla/5.0 (Windows NT 6.0) AppleWebKit/537.11 (KHTML, Like Gecko) Chrome/23.0.1271.97 Safari/537.11 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.5 R31 Javascript&colon; Enabled Cookies: Enabled (2930 Bytes)

 


Try repairing your Microsoft Silverlight DRM Hardware Configuration. Go here and look under Repairing your Microsoft Silverlight DRM Hardware Configuration to learn how:

 

 

http://customer.comcast.com/help-and-support/internet/troubleshooting-silverlight

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: Error 525|6003

Tried that, same results - 525|6003

Official Employee

Re: Error 525|6003


tom4writer wrote:

Tried that, same results - 525|6003


Does the mspr.hds file even appear when you go to delete it?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

 

 


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Was your question answered? Mark a Best Answer!solution Icon
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I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
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Frequent Visitor

Re: Error 525|6003

yes, the files is there when I go to delete it

Official Employee

Re: Error 525|6003


tom4writer wrote:

yes, the files is there when I go to delete it


Are you the administrator on your computer?

 

Also, try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
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Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: Error 525|6003

I was an administrator,  Same error in IE & Chrome - 

 

I was able to fix this after deleting this folder:

 

C:\Users\<user>\AppData\LocalLow\Microsoft\Silverlight\is

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