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Error 5062 - Can we get an answer Comcast?

New Poster

Error 5062 - Can we get an answer Comcast?

I am having the same issue that others have complained about on here for 9 months. I went through them all and not once has anyone from Comcast provided a solution. I also attempted on Xfinity Chat, where I was handed off to 4 different "analysts" that were quite obviously not human.


I just tried to play an on demand video online, which I had already been watching 2 hours ago, and I am getting an error message stating "this video is unavailable. 5062." The learn more link takes us to a bunch of information not relevant to this particular error. 


Anyone know what this error is about and if there is anything to be done about it? 

New Poster

Re: Error 5062 - Can we get an answer Comcast?

I had the same issue using my iOS devices. Then I logged out and tried to log in again...doesn't recognize my user name and password. Weird.
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