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Error 4013 and the like

New Poster

Error 4013 and the like

I was in the middle of watching an episode and suddenly it crashed, displaying first "error 8006" and upon refreshing the page, "error 4013". Now, on your customer support page it does indeed list how to fix an 800x error, but I've no idea how to fix error 4-thousand and something...HELP! 
(First-world problems, eh?)

New Poster

Re: Error 4013 and the like

NEVER MIND, and also, COMPLETELY DISREGARD! 

For some unbeknownst reason or quirk of the interwebs, 8 exact minutes after the problem began, the page has begun working again. Call it what you will...late heebie-jeebies of the wire, one of those adorable things that makes us curse the technology we are altogether too dependent on into its very grave, or some disruption caused by villains wanting to upload souls into the internet mainframe as a life-farm for their evil alien overlord (thank you, Steven Moffat); I say just wait 8 minutes. Every time. 8 minutes. HA! 

And if this was the work of you magical support people: I salute you. 

Official Employee

Re: Error 4013 and the like


ameliavaage wrote:

NEVER MIND, and also, COMPLETELY DISREGARD! 

For some unbeknownst reason or quirk of the interwebs, 8 exact minutes after the problem began, the page has begun working again. Call it what you will...late heebie-jeebies of the wire, one of those adorable things that makes us curse the technology we are altogether too dependent on into its very grave, or some disruption caused by villains wanting to upload souls into the internet mainframe as a life-farm for their evil alien overlord (thank you, Steven Moffat); I say just wait 8 minutes. Every time. 8 minutes. HA! 

And if this was the work of you magical support people: I salute you. 


There was a unplanned outage at this time and only last a few minutes.

 

I am sorry for the disruption. Our team has found the root cause of this issue and are currently working on ways to prevent this issue from happening in the future.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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