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Error 3222

Frequent Visitor

Error 3222

I keep getting the below message while trying to play Walking Dead Episode 4.  All other shows appear to work.  I tried to clear history, cache, log out, restart.  I received this error yesterday and I am still getting it today.

 

This video cannot be played.

Sorry, this video is currently unavailable. (Error 3222)

Please check back soon.

Tags (1)
Silver Problem Solver

Re: Error 3222


cmkillelea2113 wrote:

I keep getting the below message while trying to play Walking Dead Episode 4.  All other shows appear to work.  I tried to clear history, cache, log out, restart.  I received this error yesterday and I am still getting it today.

 

This video cannot be played.

Sorry, this video is currently unavailable. (Error 3222)

Please check back soon.


Hello,

It seems like other customers are having the same problem. Here is the link that will maybe provide you some help.

http://forums.comcast.com/t5/XfinityTV-Online-Help/error-message-3222/m-p/1079729#M468

Frequent Visitor

Re: Error 3222

I did see that post and tried all things suggested.  Below is my device information and URL for the video:

 

 

URL: http://xfinitytv.comcast.net/tv/The-Walking-Dead/106883/2165202227/Cherokee-Rose/videos

My Device Information
My Zip Code: 08028
My Cable Provider: Comcast Turnersville CableCard
My myDVR Manager Status:Not Installed
My Set Top Box Names:Not Installed
My Queue setup: True
Facebook Queue Syncing:false
Facebook Connect: Not Installed
My operating system: Windows - undefined
My web browser: Firefox 7 - Mozilla/5.0 (Windows NT 5.1; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
My system type: Desktop computer or other device
My Move player version:Not Installed
My Silverlight version:4.0.60831.0
My flash version: 11.0 r1 Javascript: enabled
Cookies: enabled
Official Employee

Re: Error 3222


cmkillelea2113 wrote:

I did see that post and tried all things suggested.  Below is my device information and URL for the video:

 

 

URL: http://xfinitytv.comcast.net/tv/The-Walking-Dead/106883/2165202227/Cherokee-Rose/videos

My Device Information
My Zip Code: 08028
My Cable Provider: Comcast Turnersville CableCard
My myDVR Manager Status:Not Installed
My Set Top Box Names:Not Installed
My Queue setup: True
Facebook Queue Syncing:false
Facebook Connect: Not Installed
My operating system: Windows - undefined
My web browser: Firefox 7 - Mozilla/5.0 (Windows NT 5.1; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
My system type: Desktop computer or other device
My Move player version:Not Installed
My Silverlight version:4.0.60831.0
My flash version: 11.0 r1 Javascript: enabled
Cookies: enabled

Try uninstalling then re-installing Microsoft Silverlight completely. Go here for step-by-step instructions.

 

http://xfinitytv.comcast.net/help/technical-support/xfinity-tv-player/#silverlight-reinstall

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: Error 3222

I uninstalled and reinstalled Silverlight and am still getting the same error.

Official Employee

Re: Error 3222


cmkillelea2113 wrote:

I uninstalled and reinstalled Silverlight and am still getting the same error.


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: Error 3222

Seems to be working now on both Firefox and IE.  Thanks for your assistance.

New Poster

Re: Error 3222

I keep getting this message too.  I tried to watch either of the two Walking Dead episodes available and the most current hoarders episode.  I have the latest version of Firefox as my browser.  Haven't tried with Explorer, but judging from the comments I'm guessing the result will be no different.  I will also try other random shows.  What does this error message actually MEAN??

New Poster

Re: Error 3222

i have been getting the same message about anything i try to watch  any suggestions on how to fix it other then whats already been posted??

Official Employee

Re: Error 3222


mcelreath5 wrote:

i have been getting the same message about anything i try to watch  any suggestions on how to fix it other then whats already been posted??


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: Error 3222

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: false Facebook Connect: My public IP address: 67.174.223.21 My operating system: Windows - Windows NT 6.1 My web browser: Firefox 3.6 - Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.23) Gecko/20110920 Firefox/3.6.23 My system type: Desktop computer or other device My Move player version: 071706000001 My Silverlight version: 4.0.60831.0 My flash version: 10.2 r152 Javascript: enabled Cookies: enabled
Official Employee

Re: Error 3222


junievic wrote:
My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: false Facebook Connect: My public IP address: 67.174.223.21 My operating system: Windows - Windows NT 6.1 My web browser: Firefox 3.6 - Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.23) Gecko/20110920 Firefox/3.6.23 My system type: Desktop computer or other device My Move player version: 071706000001 My Silverlight version: 4.0.60831.0 My flash version: 10.2 r152 Javascript: enabled Cookies: enabled

Please update your Firefox browser. Firefox 4 or higher is required.

 

Let me know if you are still having issues.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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