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Eligible boxes

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Eligible boxes

I installed XfinityTV on my iPad but it found no eligible boxes.  My HDDVR box is a Scientific Atlanta Explorer 8300HD.  Tech support told me it was not eligible.  I asked if I could get an eligible box, but they said the service was not available in my area.  Yet my friend a mile away has an eligible box and the ap works just fine.  Someone, please, can you help me through this confusing situation.

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Re: Eligible boxes


pat1066 wrote:

I installed XfinityTV on my iPad but it found no eligible boxes.  My HDDVR box is a Scientific Atlanta Explorer 8300HD.  Tech support told me it was not eligible.  I asked if I could get an eligible box, but they said the service was not available in my area.  Yet my friend a mile away has an eligible box and the ap works just fine.  Someone, please, can you help me through this confusing situation.


DVR Manager is expected to be available to all of our Scientific-Atlanta and Cisco branded DVRs by the end of the year. 

We have already started the site by site activation (DVR Manager requires some additional new guide software and some infrastructure to be activated).

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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