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EXTERNAL HARD DRIVE NOT RECOGNIZED

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EXTERNAL HARD DRIVE NOT RECOGNIZED

Have been using a MyBook external hard drive for a couple years with no issues.  Was told by Comcast what to buy so there was no problems with hooking up.  Periodically would have an error code come up with "Please disconnect external hard drive from the cable box.  Alert 13."  Disconnet, reconnect, and no problems.  This time it will not recognize.  Have checked the external drive and it shows there being no issues with the drive.  Have replaced the SATA cable and still will not recognize.

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