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ERROR 6002

New Poster

ERROR 6002

WHY CAN I WATCH ONLINE VIDEOS, EVERY TIME Y TRY IT SAYS ERROR 6002

Silver Problem Solver

Re: ERROR 6002

Hello,

Try deleting your cookies and cache and then try again.

Regular Visitor

Re: ERROR 6002

It would do that to me too, clearing cache and cookies didn't work either. I had to switch from firefox to chrome, so maybe try a different browser. But I agree, it is ridiculous!

Official Employee

Re: ERROR 6002


ELPOLLO1975 wrote:

WHY CAN I WATCH ONLINE VIDEOS, EVERY TIME Y TRY IT SAYS ERROR 6002


Try uninstalling Microsoft Silverlight then re-install it. Go here for step-by-step instructions.

 

http://xfinitytv.comcast.net/help/technical-support/xfinity-tv-player/#silverlight-reinstall

 

If that does not work, try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

 

 


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