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ERROR 564! Help!

New Poster

ERROR 564! Help!

When trying to watch shows from my laptop I am receiving Error 564.  However, only shows from NBC, ABC, etc.  I am still able to watch shows from HBO or Showtime ...  I have restarted, deleted cookies, signed in and out, deleted and re-uploaded flash and even tried a few tricks with the silverlight.  Nothing works!

New Poster

Re: ERROR 564! Help!

Saw on another thread to post this information:

 

Show URLs:

 

http://xfinitytv.comcast.net/watch/Revolution/5665958712678255112/31496259523/Children-of-Men/videos

 

http://xfinitytv.comcast.net/watch/The-Bachelorette/5462365290382977112/31493699959/Week-1/videos

 

http://xfinitytv.comcast.net/watch/Modern-Family/6158438733133910112/31146563944/Goodnight-Gracie/vi...

 

From xfinitytv.com/computer:

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: false My Conroller ID: Unknown My Map ID: Unknown My Persona ID: 1 My myDVR Manager Status: My Set Top Box Names: My Queue setup: false Facebook Queue Syncing: false Facebook Connect: false My public IP address: 170.191.60.172 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 8 - Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0) My system type: Desktop computer or other device My Silverlight version: 5.1.20125.0 My Flash version: 11.7.700.169 Javascript: enabled Cookies: Enabled (1769 Bytes). Time Information My Clock Time: Tue May 28 10:53:35 EDT 2013 Server Clock Time: NaN
My Account Information In Home Authenticated: false Primary Account: true Provider Codes: s, cy, du, cd, cf, ar, dm, cg, cq, df, cu, ee, ek, u, cz, br, eh, bt, bw, bh, bx, dw, bb, bc, by, bu, dv, at, bs, ax, ct, cs, cv, db, dr, bm, bl, bp, cw, dy, bo, cj, k, dg, dn, dt, bn, bi, bj, bq, ce, dx, ef, aw, dc, do, da, au, bv, ed, b, el, di, cx, dj, dq, de, ds, h, d, ci, a, y, cp, cn, ea, cb, ch, e, eb, bz, co, eg, dp, dh, cc Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: false
Official Employee

Re: ERROR 564! Help!


kmb30 wrote:

When trying to watch shows from my laptop I am receiving Error 564.  However, only shows from NBC, ABC, etc.  I am still able to watch shows from HBO or Showtime ...  I have restarted, deleted cookies, signed in and out, deleted and re-uploaded flash and even tried a few tricks with the silverlight.  Nothing works!


Do you have any network monitoring software or firewall block lists installed on your computer?

 

If you do not have the above iinstalled, are you trying to access these videos from somewhere other than your personal internet connection? (work, hotel, cafe, etc.) 

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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New Poster

Re: ERROR 564! Help!

There is network monitoring software installed.  The connection varies, either personal or work.

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