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Dvr iPhone app

Frequent Visitor

Dvr iPhone app

My DVR was recently replaced. I have since not been able to use the phone app. It shows my DVR is100% full however I have no listings. It only shows I have a TV set up not a DVR. I went online and it says my DVR is synching and has been for 2 days.
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Silver Problem Solver

Re: Dvr iPhone app

unplug it to reset that will take care of the 100% full message.  Then try to synch again.

Frequent Visitor

Re: Dvr iPhone app

nothing changed. Xfinity still shows DVR synching and the phone app is not acknowledging a DVR

Silver Problem Solver

Re: Dvr iPhone app

what dvr do you have. its not available to everyone

Frequent Visitor

Re: Dvr iPhone app

MOTOROLA DCH6416

Silver Problem Solver

Re: Dvr iPhone app

its compatible with that box.

 

when you go here what do you see.

 

http://xfinitytv.comcast.net/mytv/cable-boxes

Frequent Visitor

Re: Dvr iPhone app

List my devices, DVR 1 says TV contol not available for this cable box. I had the same exact box before with no problems. They changed it out Friday and it will not work with the remote app

Silver Problem Solver

Re: Dvr iPhone app

it can take a few days to get it set up.  If tomorow it does not work try this.  go to your cable box on your tv, go to menu, and to cable box settings, in there look for remote access set up, if you select it and it gives you an option to delete the service do that.  if it does not, contact comcast ted here.  it might be a comcast issue with putting the new box on your account

 

http://forums.comcast.com/t5/XfinityTV-and-Equipment/New-Features-for-Scientific-Atlanta-Cisco-Cable...

Frequent Visitor

Re: Dvr iPhone app

Tried that, nothing changed I have emailed ComcastJoe.Hopefully he can help

Official Employee

Re: Dvr iPhone app


Pooh1973 wrote:

Tried that, nothing changed I have emailed ComcastJoe.Hopefully he can help


Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Mark a Best Answer!solution Icon

Frequent Visitor

Re: Dvr iPhone app

I spoke to someone last night. They told me to unplug the box and wait 30secs before reconnecting it, which I did. They told me to wait about 6hrs and I should be able to use DVR manager. I am not. I cannot access it online or thru the phone app. I am just frustrated because it seems like everytime there is an issue and it is resolved it has created another issue. This DVR was replaced on 1/11 that is more than enought time to synch. Please help

Frequent Visitor

Re: Dvr iPhone app

I still have not been contacted. I have called 2 times last week just to be told my ticket was sent to another department. That was all I got. I have yet to receive a phone call back. We are going on week # 2. This is absolutelly ridiculous to not be able to use services that I am paying for.

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