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Downton Abbey crash 525/3050

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Downton Abbey crash 525/3050

Episode 8 second season get started but stops with error 525/3050. any advice?

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Official Employee

Re: Downton Abbey crash 525/3050


rwhurst wrote:

Episode 8 second season get started but stops with error 525/3050. any advice?


I tested season 2, episode 8 and found no issues.

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, are any other episodes or shows giving you this issue?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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Re: Downton Abbey crash 525/3050

Have not run into this issue with any other shows     My Device Information My Zip Code: 19425 My Cable Provider: Recommended By Comcast Use Dac: True My Conroller ID: 102 My Map ID: 255 My Persona ID: 9473 My myDVR Manager Status: Activated My Set Top Box Names: DVR 1 My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 80.46.127.94 My operating system: Windows - Undefined My web browser: Chrome 25 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.22 (KHTML, Like Gecko) Chrome/25.0.1364.97 Safari/537.22 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.6 R602 Javascript: Enabled Cookies: Enabled (3615 Bytes). Time Information My Clock Time: Mon Feb 25 2013 13:14:38 GMT-0500 (Eastern Standard Time) Server Clock Time: Mon Feb 25 2013 13:14:39 GMT-0500 (Eastern Standard Time)

My Account Information Primary Account: True Provider Codes: S, Bi, Bj, Cy, Bq, Ce, Cd, Cf, G, Ak, Aw, Ar, Cg, Cq, Da, Cu, Au, Bv, B, Cz, U, Cr, C, Br, Cx, Bt, Cm, H, Ad, Bw, D, Al, Bh, Ci, A, Y, Bx, Bb, Bc, Cp, Bu, By, Cn, Ax, Bs, At, Ct, Cb, Ch, Cs, E, Aj, Cv, Bz, Bm, Co, Bl, Bk, Bp, Cw, Cj, Bo, J, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
Official Employee

Re: Downton Abbey crash 525/3050


rwhurst wrote:

Have not run into this issue with any other shows     My Device Information My Zip Code: 19425 My Cable Provider: Recommended By Comcast Use Dac: True My Conroller ID: 102 My Map ID: 255 My Persona ID: 9473 My myDVR Manager Status: Activated My Set Top Box Names: DVR 1 My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 80.46.127.94 My operating system: Windows - Undefined My web browser: Chrome 25 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.22 (KHTML, Like Gecko) Chrome/25.0.1364.97 Safari/537.22 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.6 R602 Javascript: Enabled Cookies: Enabled (3615 Bytes). Time Information My Clock Time: Mon Feb 25 2013 13:14:38 GMT-0500 (Eastern Standard Time) Server Clock Time: Mon Feb 25 2013 13:14:39 GMT-0500 (Eastern Standard Time)

My Account Information Primary Account: True Provider Codes: S, Bi, Bj, Cy, Bq, Ce, Cd, Cf, G, Ak, Aw, Ar, Cg, Cq, Da, Cu, Au, Bv, B, Cz, U, Cr, C, Br, Cx, Bt, Cm, H, Ad, Bw, D, Al, Bh, Ci, A, Y, Bx, Bb, Bc, Cp, Bu, By, Cn, Ax, Bs, At, Ct, Cb, Ch, Cs, E, Aj, Cv, Bz, Bm, Co, Bl, Bk, Bp, Cw, Cj, Bo, J, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True

Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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New Poster

Re: Downton Abbey crash 525/3050

Works using Microsoft browser, does not work using Google Chrome

Official Employee

Re: Downton Abbey crash 525/3050


rwhurst wrote:

Works using Microsoft browser, does not work using Google Chrome


There is some in your Google Chrome browser that is preventing this video from playing.

 

Try completely uninstalling Google Chrome from your computer and then install it again.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
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New Poster

Re: Downton Abbey crash 525/3050

Just got about half way through the show on Microsoft Explorer and then it stopped as well with the same error message 525/3050. Not sure what is happening but now neither of them work. I will uninstall chrome and start again but not sure that will work. 

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