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Downloading Purchased Movies to Computer

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Downloading Purchased Movies to Computer

 In the past I was able to download PURCHASED movies to my Dell laptop to view off line. After getting X1, it would appear I no longer have that option.

 

I have no problem downloading these movies to my Tablet. Any sugestions?

 

Service Expert

Re: Downloading Purchased Movies to Computer

No clue.  Found this:

 

http://my.xfinity.com/purchases/faqs/

 

 

Why is a title I purchased on my set-top box not appearing in the Purchases section of my XFINITY TV portal or mobile app?

There may be a few reasons a title you purchased on the set-top box is not appearing on other devices:

  • Parental Controls: If you have online parental controls set, titles that you purchased on the set-top box may not appear on other devices if they are below the control threshold. For instructions on changing your online Parental Controls, see Online Parental Controls and PINs.
  • Sync-time: It may take up to 30 minutes for a title to appear on devices other than the one you made the purchase with.

 




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