Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,532

members

974

online

29,163

topics

Top

Disputed Billings

Frequent Visitor

Disputed Billings

Comcast billing periods are paid in advance monthly  For example:  service period 7/30 to 8/30-2015 must be paid by August 8, 2015 or late charges are incurred.  

 

Changes to my services were agreed upon on July 24 2015 resulting in a reduced monthly billing for the next 24 months.  However, I was told today by Comcast Customer Solution agent that I must pay the original bill (for 7/30 to /8/30 2015 in full but expect to see a credit for excess payment in September.  When I suggested that I remit the quoted monthly amount of the new services for 7/29 throug 8/30 I was told that it would be viewed as a "shortage" and consequently incur a late charge of $10.00. Why?  Certainly this customer is not delinquent after making advance payment of future services.  

 

My question is:  Why is Comcast allowed to charge late fees on customer adjustments to payments that have been approved and arranged by its billing department in advance of the service billing period?   Great question for the PUC as well.

Service Expert

Re: Disputed Billings


cmp1350 wrote:

Comcast billing periods are paid in advance monthly  For example:  service period 7/30 to 8/30-2015 must be paid by August 8, 2015 or late charges are incurred.  

 

Changes to my services were agreed upon on July 24 2015 resulting in a reduced monthly billing for the next 24 months.  However, I was told today by Comcast Customer Solution agent that I must pay the original bill (for 7/30 to /8/30 2015 in full but expect to see a credit for excess payment in September.  When I suggested that I remit the quoted monthly amount of the new services for 7/29 throug 8/30 I was told that it would be viewed as a "shortage" and consequently incur a late charge of $10.00. Why?  Certainly this customer is not delinquent after making advance payment of future services.  

 

My question is:  Why is Comcast allowed to charge late fees on customer adjustments to payments that have been approved and arranged by its billing department in advance of the service billing period?   Great question for the PUC as well.


These forums are user-to-user support areas... we do not have access to your billing information.  To get attention to your question, do the following:

 

Send an email to:     we_can_help@comcast.com

Include all of your information, full name, service address, phone numbers where you can be reached easily, as well as the phone number associated with your account, your account number, and details about all the issues you have been having. Also include a link to this post.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: Disputed Billings

I don't understand geek46's reply.  There was no private infor or account info posted on the board.  Didn't receive any remedial response.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 2 replies
  • 386 views
  • 0 kudos
  • 2 in conversation